ACCC Door to Door sales

Posted on 24 May 2013

Please note: this is an old article

It was published in May 2013, so the information may be out-of-date.

Consumers now have extra rights when dealing with door-to-door salespeople.

These protections under the Australian Consumer Law apply when the goods or services on offer cost more than $100 or if the price is uncertain.

Salespeople can only visit between 9am and 6pm on weekdays and 9am and 5pm on Saturdays. They must show their identity card and state the reason for their visit.

You have the right to ask a salesperson to leave. They must do so straight away and not come back for 30 days.

You also have the right to say no and change your mind.

Don't agree to anything on the spot if you feel pressured or don't fully understand the offer.

There is a set cooling off period. You have the right to cancel the contract for any reason, without penalty, within 10 business days.

To find out more visit accc.gov.au or call 1300 302 502.